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Frequently asked questions

FAQs

Are your products authentic?

Product details identify the brand, size and available ingredients. Contact us if you would like to check a product or its packaging before ordering.

Do you ship nationwide in South Africa?

Enter your delivery address at checkout to see whether delivery is available for your destination.

How long does delivery take?

Delivery options and charges are shown at checkout. Your dispatch email includes tracking details when the parcel leaves the store.

How much is shipping?

Shipping charges and any available free-delivery threshold are displayed at checkout for your address and basket.

What payment methods do you accept?

Choose from the payment methods displayed securely at checkout. Available methods depend on the store and your order.

Can I return or exchange a product?

Please read the return policy for the request period and product conditions. Contact us with your order number if an item arrives damaged or incorrect.

Do you stock the latest product launches?

Visit New Arrivals to browse the newest products added to the catalogue. Each listing shows its available sizes and options.

Are these products suitable for African skin?

Choose according to your skin type, preferences and the complete formula. Product labels explain their intended use; individual suitability can vary.

Where are you based?

Contact our team for dispatch and store-location information. Available delivery destinations are shown at checkout.

Do you deliver outside South Africa?

Enter your delivery address at checkout to see whether delivery is available for your destination.

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